We are selective in the clients we accept; and each client that comes to us will receive personalized treatment – with access to the lawyer on their file 24 hours a day, 7 days a week. Our focus is on the quality of the service we provide, rather than the quantity of clients. This is the same whether the client is with us by way of a private retainer, or whether the client is one of those limited number whom we accept through a Legal Aid Ontario certificate.